Frequently Asked Questions
How does shipping work?
Most products aren't made until they are ordered. Due to the perishable nature of our product we use your arrival date and shipping address to determine the best ship date and shipping method for each item. All of our products are shipped via UPS at no cost to you.
Why are some of your berries artificial?
While we are very proud of our fresh and natural greenery, aesthetics are of prime importantance for decorations. Berries and fruits are prone to discoloration and simply don’t keep as well. So in the name of color consistency and vibrancy we use faux red berries in some of our products.
I called support and no one answered.
Phone support is generally available between 10am and 4pm PDT. If you call and don’t get an answer, leave a message or send an email. We are a small company and only have one person answering the phone (his name is Rob, he’s doing his best).
Where is my wreath?
You should receive a UPS tracking number shortly after your order is shipped. If you do not receive a tracking number within five business days of the arrival date, please contact customer support and we will get it sorted out.
I live outside the USA. Can I order a wreath?
We pride ourselves on our fresh and naturally harvested forest products. Unfortunately that means that we do not offer international shipping at this time. The time and cost involved in shipping goods harvested in the wild are prohibitively expensive due to customs regulations.
If you find a problem, or are not completely satisfied with your order, you may contact us within 7 days and we will refund your money, or ship you a fresh product.
We guarantee a quality product
Northwest Wreaths is committed to providing you with beautiful, aromatic wreaths and decorator greens, and so we guarantee quality, fresh products upon their arrival.
We are sensitive to our surroundings, with environmental concerns at the forefront of our harvesting operation. In fact, we never cut down a tree. Our Northwest wreath boughs are selectively pruned from trees using long cutting poles so that we maintain a sustain-yield harvest for years to come. We only harvest forest products we can use, and any waste material is ground into mulch for ground cover.